Dubai Airport meet and greet explained: marhaba fast track vs a chauffeur name-board pickup

Two services share one name

Search for meet and greet at Dubai Airport and you find two different products. They start at different points in the terminal.

• Airport meet and greet happens on the secure side. A marhaba host meets you at the aircraft gate and takes you through passport control by the fast-track counter.
• A chauffeur pickup happens on the public side. Your driver waits in the arrivals hall, after customs, holding a board with your name, then drives you away.

Neither replaces the other. marhaba handles the airport formalities, and the chauffeur handles the road. Our Dubai arrival guide shows where each step falls between the aircraft and the kerb.

What does marhaba meet and greet include at DXB?

marhaba sells 6 arrival tiers at Dubai International. Prices below are the “from” prices per person, including 5% VAT, as listed on marhabaservices.com on 17 October 2026.

Tier	From, per person	What it includes
Fast Track	AED 105	Access to the fast-track immigration counter, without a host
Silver	AED 136.50	A host at the arrival gate, an escort through fast track to the meeting point, one porter at baggage reclaim, a buggy on request
Family	AED 225.75	Silver, plus a dedicated one-to-one host and multilingual guides on request
Gold	AED 273	Silver, plus a dedicated host, a porter from reclaim to the meeting point and lounge access for your return flight
Elite	AED 1,102.50	A gate meet, a porter from the gate, fast track, a dedicated host and a chauffeur-driven car
Family Elite	AED 1,638	Elite, set up for a family group

marhaba says prices vary by airport and terminal. Dubai Airports lists marhaba locations in Terminal 1 arrivals and Terminal 3 arrivals. Only the Elite tiers include a car, so every other tier ends at the meeting point in the arrivals hall.

What does a chauffeur name-board pickup include?

An Assure pickup starts where marhaba stops. This is what it covers at DXB Terminals 1, 2 and 3:

• A board with your name in the arrivals hall of your terminal.
• A personal welcome from the chauffeur for VIP guests.
• The pickup timed to your real landing time, from the flight number you send.
• Waiting time after landing, with the minutes stated in your quote.
• Help with your bags from the hall to the terminal car park, because Dubai Airports has no pick-up area at arrivals.
• The car you chose, from a Lexus ES 300h for 3 passengers to a 19-seat Mercedes-Benz Sprinter.
• Child seats on request, if you give the child’s age when you book.

It does not include fast track. You queue at passport control or use the smart gates like any other traveller. Our DXB pickup page shows the meeting point and car park for each terminal.

marhaba vs a chauffeur pickup

	marhaba	Assure chauffeur pickup
Where you are met	At the aircraft gate, on Silver and above	In the public arrivals hall, after customs
Passport control	Fast-track counter, with an escort on Silver and above	Normal queue or smart gates
Bags	A porter at reclaim, on Silver and above	The chauffeur helps from the hall to the car
The drive	Included on Elite and Family Elite only	Included: the car class you choose
How the price works	Per person, listed online	Per car, quoted on WhatsApp before you fly
Who books it	You, on marhabaservices.com	You, your assistant or your travel desk, on WhatsApp, by phone or with the form

Do you need both? Typical VIP arrival set-ups

A resident on a short business trip. UAE residents can use the smart gates, so fast track matters less. A chauffeur in the hall and a sedan or a limousine with an S-Class or 7 Series covers it.

A family with young children. Dubai Airports sends families with children to the staffed counters, not the smart gates. marhaba Family adds a one-to-one host through fast track. Pair it with a Mercedes-Benz V-Class, which seats 6 with 4 large cases, and ask for child seats.

A chairman or a VIP guest. marhaba Gold gives a dedicated host from the gate and a porter to the meeting point. Your chauffeur waits at that meeting point and welcomes the guest personally. Tell us the marhaba booking, so both teams expect the same exit.

An Emirates First or Business passenger. Check your ticket first, because it may include an Emirates Chauffeur-drive car. A separate chauffeur still helps if your party needs 2 cars, a 6-seat SUV or a driver for the whole day. Our guide to Emirates and Etihad chauffeur cars explains the airline rules.

DXB Greet and Go at Terminal 3

Dubai Airports announced DXB Greet and Go for Terminal 3 arrivals on 9 July 2025. It replaces paging in the hall with a QR code.

1. A licensed hotel, limousine company or tour operator registers its drivers and cars on the Greet and Go portal.
2. The provider sends you a personal QR code before you fly.
3. In the Terminal 3 arrivals area you scan the code at the kiosk.
4. The screen shows your driver, the car registration and the parking spot.
5. Multilingual staff walk you to the car.

Registration asks for a trade licence, and approval can take up to 24 hours. Dubai Airports has not published a charge for guests. Ask us on WhatsApp whether your Terminal 3 pickup runs through the kiosk or the name board. The Terminal 3 arrivals guide follows the walk from the gate to the arrivals hall and the car park.

Other VIP arrival options in Dubai

• marhaba Elite: a host from the gate, fast track, a porter and a chauffeur-driven car, sold per person.
• Al Majlis: a Dubai Airports VIP facility listed at Terminal 3 departures, with fast-track check-in, immigration and baggage.
• Emirates Chauffeur-drive: included with many First and Business Class tickets, booked at least 10 hours ahead.
• Private terminals: private flights land at FBOs such as Jetex in the VIP Terminal at Al Maktoum International, which lists customs and immigration on site and 24/7 operations.

For a private flight, your chauffeur waits at the FBO, not the main terminal. Our private jet arrival guide covers the handover at DWC, DXB and Al Bateen.

How to book a name-board pickup with Assure

Send these on WhatsApp to +971 56 684 8148, answered 24/7:

1. Flight number, date and terminal.
2. The name to print on the board: the guest, or a company name if you prefer.
3. Passengers, large suitcases and any child seats.
4. Any marhaba or Emirates booking, so the chauffeur waits at the right handover point.
5. The drop-off address and any stops.

The quote comes back for the whole car, with the waiting time written in. Our step-by-step on booking a chauffeur over WhatsApp covers the rest of the conversation. To compare drivers and companies before you book, read hiring a chauffeur in Dubai. If the guest stays on for meetings, the chauffeur service keeps the same car and driver by the hour. Our guide to every UAE airport covers meet and greet at Abu Dhabi, Sharjah and the northern airports too.